Terms of Service

1. Agreement to Terms

These terms and conditions govern your use of the JC Gardening website. By using our website, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

2. Services

JC Gardening provides professional gardening and landscaping services including but not limited to:

• Regular Garden Maintenance (lawn mowing, weeding, hedge trimming)
• Seasonal Garden Care (spring preparation, summer maintenance, autumn clean-up, winter protection)
• Planting & Bedding (seasonal bedding, perennials, shrubs, trees, containers)
• Garden Tidying & Clean-up (overgrowth removal, pressure washing, waste disposal)
• Tree Surgery (pruning, felling, stump grinding, health assessments)
• Fencing Solutions (custom design, installation, maintenance)

3. Service Areas

We provide services in South Wales with different service levels:

• Primary Service Area: Barry, Penarth, Dinas Powys, Cardiff Bay, Vale of Glamorgan
• Secondary Service Area: Cardiff, Bridgend, Cowbridge, Llantwit Major, Rhoose
• Extended Service Area: Swansea, Newport, Caerphilly, Merthyr Tydfil, Pontypridd (limited services)

Service availability and response times may vary by location. Please contact us to confirm service availability in your area.

4. Free Consultation and Quotes

We offer free, no-obligation consultations and quotes for all our services:

• Free consultation with expert advice
• Detailed, transparent quotes within 24 hours
• No hidden costs or surprises
• Clear pricing breakdown included
• Site visit to assess your garden's needs

5. Service Requests and Quotations

All service requests must be submitted through our official channels (website contact form, phone, or email). We will provide a written quotation for all services before commencement.

Quotations are valid for 30 days from the date of issue. Prices may be subject to change due to unforeseen circumstances or changes in requirements.

6. Payment Terms

Payment terms are as follows:

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, bank transfer, and card payments
• Invoices will be provided for all completed work
• Late payments may incur additional charges

7. Business Hours and Availability

Our business hours are:

• Monday - Saturday: 8am - 6pm
• Sunday: 10am - 4pm
• Available 7 days a week for emergency services

We aim to respond to all inquiries within 24 hours.

8. Cancellation and Rescheduling

We understand that circumstances may require cancellation or rescheduling:

• 24 hours notice is required for cancellation or rescheduling
• Late cancellations may incur a cancellation fee
• We reserve the right to cancel due to adverse weather conditions
• Rescheduled appointments are subject to availability

9. Customer Responsibilities

To ensure efficient service delivery, customers are responsible for:

• Providing clear access to the work area
• Removing vehicles or obstacles from work areas
• Securing pets during service visits
• Providing accurate information about service requirements
• Ensuring safe working conditions for our work
• Providing accurate contact information for scheduling

10. Insurance and Liability

JC Gardening maintains appropriate insurance coverage for our services. However:

• We are not liable for damage to existing structures or plants not related to our work
• Customers should ensure their property is adequately insured
• We will take reasonable care to avoid damage during work
• Any concerns should be reported immediately
• We carry public liability insurance for our work

11. Weather and Force Majeure

We may need to reschedule work due to adverse weather conditions or other circumstances beyond our control. We will provide reasonable notice when possible.

Weather-dependent services include lawn mowing, planting, and pressure washing.

12. Guarantee and Warranty

We stand behind our work with the following guarantees:

• All work is guaranteed for 12 months from completion
• Plants and materials are guaranteed according to supplier warranties
• We will rectify any issues caused by our workmanship
• Warranty does not cover damage from neglect or adverse conditions
• 100% customer satisfaction guarantee

13. Complaints and Disputes

We aim to resolve any issues promptly and professionally:

• Complaints should be raised within 7 days of service completion
• We will investigate and respond within 5 working days
• Unresolved disputes may be referred to appropriate authorities
• We are committed to customer satisfaction

14. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we handle your personal information.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Website Availability

We don't guarantee that our website will be available at all times. We may suspend, withdraw, or restrict the availability of our website for business and operational reasons.

Hosting Services: Our website is hosted by Hostinger International Ltd. Website availability may be affected by Hostinger's maintenance schedules, technical issues, or service interruptions. We are not responsible for hosting-related downtime.